Refund Policy

Last updated June 11, 2026

This Refund Policy applies to Serene subscriptions purchased through our website. Web payments are processed by Paddle.com Market Limited, our Merchant of Record.

30-day money-back guarantee

We offer a 30-day money-back guarantee for web subscriptions. If you are not satisfied with Serene, contact us within 30 days of your purchase and we will review your request for a full refund.

How to request a refund

Email [email protected] from the email address used for purchase. Include your name, purchase email, approximate purchase date, and the reason for your request.

Processing

Approved refunds are processed back to the original payment method through Paddle. Bank and card processing times may vary depending on your payment provider.

Renewals and cancellations

Cancelling a subscription prevents future renewals but does not automatically refund past charges unless this policy applies or a refund is required by law.

App store purchases

Purchases made through Apple App Store or Google Play are handled by the relevant app store and are subject to that store's refund rules.

Contact

Uprise Labs Bilgi Teknolojileri Anonim Sirketi
Kordonboyu Mah. Ankara Cad. ISTMARIN Sitesi A Blok No:300
34860 Kartal / Istanbul, Turkiye
Contact: [email protected]